Bridging IT and business

We sometimes hear that business is not getting value out of IT.  Technology and tools are constantly improving but we often have missed expectations.  The need to align business and IT is getting more important.

Incorrect assumptions of what the client needs often leads to incorrect actions resulting in wasted effort.

Next time you  speak to your customer, clarify what they mean and speak in their language.  Get the customer to provide real life examples and elicit feedback along the way.  That way you will move towards aligning IT with the business and deliver greater value.