My letter from Shayne Elliott

It all starts with a letter

Can you remember a time when you received a letter from your CEO?  Yes I did say letter, not email.  In August this year, ANZ staff  got an eight page letter from Shayne Elliott.  The letter helped me understand how our purpose, strategy, culture, values, and our way of working fits together.

If you are curious about what we are doing at ANZ and following my journey as we transform the 180-year-old organisation, then reading this letter will provide some context.  For me, its a stake in the ground.