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The Improvement Paradox – Too Busy To Improve?

 A bad system will beat a good person every time. – W. Edwards Deming. I believe that everyone does their best given the context and environment at hand.  I subscribe to Deming’s views that it is the organisation as a system, not the people working in the system that determines the organisation’s performance.  The other […]

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Learning from mistakes – it’s all about continuous improvement

Kaizen (改善), Japanese for “improvement”, or “change for the better” refers to philosophy or practices that focus upon continuous improvement of processes. Teams I coach frequently ask me for “best practices”.  Do not assume that “best practices” in previous projects will be equally successful in another project.  In some cases, “best practices” from one context can be […]

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