Monthly Archives: August 2011
Focus the change on the situation, not people
Posted on August 30, 2011 Leave a Comment
In the book Switch: How to Change Things When Change Is Hard by Chip Heath & Dan Heath, the authors described the results of a study to answer the question: Would people with bigger popcorn buckets eat more at the movie cinema? As part of the study, it was carefully engineered to serve the popcorn five […]
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Learning from mistakes – it’s all about continuous improvement
Posted on August 18, 2011 1 Comment
Kaizen (改善), Japanese for “improvement”, or “change for the better” refers to philosophy or practices that focus upon continuous improvement of processes. Teams I coach frequently ask me for “best practices”. Do not assume that “best practices” in previous projects will be equally successful in another project. In some cases, “best practices” from one context can be […]
