We’re here to change the world – Reflections on Agile Australia 2015
It is not the strongest species [organisation] that survives, not the most intelligent, but the one most responsive to change.
Over two jam packed days, there were a lot of new ideas to experiment with but there were also some basics to cater for those just starting out on their agile journey. The vibe at the conference is that Agile is no longer a fad and is transforming across the wider organisation – we have crossed the chasm from IT agility to business agility. However, speaking with people from the trenches there are still many struggling to get the benefits of agile with existing hierarchical management style at odds with the horizontal product delivery focus of agile. James Shore summaries this well when he said
agile is about how you think and that organisation thinking overrides team thinking. Therefore success with agile depends primarily on organisational culture and investments.
Here’s some highlights from the conference:
David Marquet (@ldavidmarquet) – Intent-based leadership
David Marquet is a former nuclear submarine commander and author of the book ‘Turn the ship around‘. His opening Keynote looked at the future of Leadership.
- In the future leaders will get people to think (not do)
- In the future Leaders will help people feel safe (not scared)
- In the future leaders will push authority to information (not information to authority)
- People doing the work can make better decisions because they have the information. You will get better speed of execution because you don’t have a delay.
- In the future leaders will focus on getting better (not being good)
- In the future leaders will fix the environment (not the people)
- In the future, leaders will give control & take leadership
- The only thing hard about this is you, we have been genetically and culturally to take control and attract followers. What you want to do is give control and create leaders.
During his keynote, David did a live poll of the audience on what it would like to work in an environment where the leadership style meant controlling people . I hope the managers and leaders in your organisation are not creating a work environment like this….
Jeremie Benazra (@jemben) – How forgotten knowledge will help you avoid regrettable decisions
Jeremie’s presentation took a interesting look at turning some common questions we may face into reality checks using some common principles that we know today. Whenever we make decisions we need to be grounded (and often reminded) that there are certain principles that may challenge our biases.
|Principle||Question you want to ask||Question you should be asking|
|Moore’s Law: Information systems doubles capacity for the same price every two years||“Which technology is the best to invest in now?”||“How long do we want to maintain the product using this technology?”|
|Allen’s Curve: The communication efficiency decreases exponentially with the physical distance between the persons||“How much could I outsource?”Or what I come across a lot is a statement that “outsourcing is cheaper”.||“How much effort are you ready to dedicate to make outsourcing work?”|
|Parkinson’s Law: Work expands so as to fill the time available for its completion||“How long do you need to get this done?”||“Do you have any time constrain? What is your deadline?”|
|Little’s Law: The lead time is proportional to the number of items in the system and their time in the system.||“Tell me when I could expect to get this done as well?”||“How urgent is it compare to what is currently in progress?”|
|Meskimen’s Law: There is enough time to do it right, but there is always enough time to do it over.||“How complete are you? How far along are you?”||“Could you help me clarify what we consider complete?”|
|Brooke’s Law – The Mythical Man Month: Adding manpower to a late software project makes it later.||“How many people do you need to get this Done? Faster!“||“What are you ready to trade off, scope?”|
|Conway’s Law: Organisations are constrained to produce designs which are copies of their communication structures||“How could you improve our customer experience?”||“How could we remove some organisational silos to work better together?|
Bernd Schiffer (@berndschiffer) – Concrete experimentation in Agile environments
Bernd talked about a problem that many organisations face today, struggling turning change ideas into tangible outcomes so they get better at being Agile. What we need is a way to use experiments to drive change throughout the organisation and Bernd introduced a nice mnemonic to help us remember how to perform an experiment to drive change and improvement – CAT SHOE, SIC! It’s really simple of course:
- Clear goal – what are the outcomes you want to achieve
- Arranged – A plan how you will approach the experiment
- Trackable through metrics – measure the improvement/change. did it have an impact?
- Small – make small incremental experiements, short timeframe, small/one team.
- Has due date – do I need to say more? timebox the experiment
- Out in the open – make the experiment visible eg use ganban boards
- Evaluated through hypothesis – leveraging the lean startup approach, what hypothesis are you trying to prove? what does success look like? what does failure look like?
- Safe-To-Fail – it is an experiment after all so we need to take some risks, but balance risk taking with impact if it fails. You need to be able to recover (and learn) from failure
- Impelled by champions – need people (1 or 2) to sponsor and champion the experiment – they will own the outcome and be impelled to make it happen
- Communicated before start – be transparent and make sure everyone understands and is comfortable with the experiment before starting
Stuart Bargon (@StuartBargon) – Don’t scale Agile. Descale your organisation.
Anders Ivarsson (@anders_ivarsson) – Autonomy and Leadership at Spotify
Linda Rising (@RisingLinda) – Myths and patterns of organisational change
|Myth||Pattern for Change|
|Myth #1: Smart People are rational
||Take on a role of a Evangelist.You need to believe and have a passion for the change. What you have is your belief that your idea is a good one and that it will work.Create short term goals – build on your successes and learn from your failures – do small experiments, just do it, time for reflection, baby steps.|
|Myth #2: Good always triumphs over evil. (Just World Fallacy, one of our many cognitive biases.)
Data clearly shows, that when we are eating we are more open to influence.All languages speak to this connection. When we eat together, there’s a feeling these are the people we trust – its a great influencer even if its a bad idea.
|Myth #3: If I just had enough power I could make people change.
||Personal Touch.You must address a genuine user need. Data does not equal empathy. You need to reach out and try to understand the viewpoint of people who you want to change and give them a reason (sell your idea as a way for them to be better).Different people accept new ideas differently, so you will need to address people differently and answer the “What’s in it for me?” and bring them along the journey.|
|Myth #4: Skeptics, cynics, resistors—THOSE people, well, they must be BAD or STUPID or BOTH!! Ignore them!!
||Fear LessUse resistance to your advantage.
Listen, really listen and learn all you can, even from the cynics. Respect and build on the resistance.Find a Champion Skeptic: Encourage a resistor to play the important role of “Devil’s Advocate.” Treat the person as valued partner in the change effort. Get them to help get better.
|Myth #5:You’re a smart person, so you don’t need help from others. After all, it’s your idea!||Ask For HelpThe idea is yours and you believe in it, but the change must NOT be “all about you”.You need other people’s help. And when others help you, recognise their contribution with Sincere Appreciation – this is a powerful influencer! The thanks must be sincere, timely, contain details of what they did and the impact of their help.|